Category: Stakeholder Feedback

Stakeholder Feedback Drove Several Improvements Last Year

PJM listened, learned and, more importantly, took action in 2016 on stakeholder feedback based on the last survey. PJM reported the year-end results of the action plans at the Members Committee Webinar on Monday. “We’re very proud of the accomplishments…

MC Webinar Addresses PJM FTR Compliance Filing

At the Nov. 14 Members Committee Webinar stakeholders heard updates (PDF) about PJM’s compliance filing in response to the Federal Energy Regulatory Commission’s Sept. 15 order requiring reforms to financial transmission rights. Asanga Perera, manager – Market Simulation, presented the…

MC Webinar Hears Stakeholder Feedback Updates

PJM presented its progress on action plans resulting from feedback of the 2015 Stakeholder Satisfaction Survey at the Sept. 26 Members Committee Webinar. The plans cover a number of different areas within PJM, from planning to customer service to information…

PJM’s First Tech Change Forum Sept. 27 and 28

The first sessions of the new PJM Tech Change Forum will meet Sept. 27 and Sept. 28. The forum is designed to coordinate, consolidate and share information about planned changes to PJM tools and technology. The forum will offer an…

PJM Survey Feedback Team Rolling Out Action Plans

Adaptable. Responsive. Innovative. These are some key characteristics that PJM, as a customer-focused organization, strives to be. They are also drivers of a recently launched, on-going effort to respond to stakeholder feedback. The effort is a set of action plans…

Stakeholders Hear Action Plans, Ongoing Processes at Webinar

The agenda at Monday’s Members Committee Webinar covered the gamut from stakeholder satisfaction to the technical aspects of interregional coordination to compliance. PJM provided an overview of the action plans stemming from the 2015 Stakeholder Satisfaction Survey. These include the…

PJM Launching Tech Change Forum

PJM will hold an informational session on July 21 for a new venue, the Tech Change Forum, a way to help members better prepare for changes to PJM’s tools and systems.  PJM is introducing the Tech Change Forum to coordinate,…

MC Hears Stakeholder Survey, Information Technology Actions

Improvements to the processes that PJM uses to interact with its members were the focus of the May 19 Members Committee meeting after keynote remarks by a Maryland energy director. The session concluded the 2016 PJM Annual Meeting. Mary Beth…

Member Survey Guides PJM Outreach  

Denise Foster, vice president – State and Member Services PJM is a service organization.  We exist for the benefit of our members. Ensuring members are satisfied with the how we carry out our responsibilities as a transmission organization and wholesale…