In the effort to continuously enhance customer service, PJM will reach out to stakeholders again this year and ask them to share their views on the company’s core responsibilities.
“To ensure that we keep pace with the expectations of our many stakeholders regarding the services we provide, we must be open to feedback identifying opportunities for improvement. This survey seeks actionable feedback and reinforces our commitment to continuous improvement,” said Denise Foster, vice president, State & Member Services.
The survey should take less than 10 minutes to complete. It is administered by a third-party consultant, and all responses are confidential. Participants will have the opportunity to provide their contact information if they would be agreeable to PJM contacting them to further discuss their feedback.
Respondents will have the opportunity to comment on what PJM does well and what PJM can do better.
PJM will evaluate the results of the survey and develop and implement action plans to address the feedback.
The online survey will be conducted between Sept. 30 and Oct. 11. Stakeholders will receive instructions via email.